Our blog

August 6, 2019

Thank you Krista for your reference letter!

July 31, 2019

To Whom It May Concern,

I have had the pleasure of working with and learning from Dr. Cary Yurkiw of True North Practice Management. I have worked alongside him as a Kinesiologist at Glenmore Chiropractic, as he often steps in to take care of the chiropractic practice while Dr. Harris is away. We have hired Dr. Cary as our business consultant for the past few months and continue to use his services so that we may improve the quality and care of our practice.

With 25 plus years in the health care industry, Dr. Cary has a large wealth of knowledge to share. He has observed our practice and helped to improve our ability to interact with and educate our clients. He has also been able to show us how to make the most out of the space in our clinic. Being new to the health care business, I have greatly benefited from Dr. Cary’s guidance with growing my practice by increasing quality of care and discovering ways to find my own clients.

Dr. Cary is a very kind and encouraging individual with a passion for health and healing and I would recommend him to anyone who is looking to expand and improve their healthcare/rehab practice of any kind.

Sincerely,

Krista French, BHK

May 28, 2019

True North Practice Management is looking for Chiropractors for placement in job opportunities throughout British Columbia with our clients. Please email resumes to and call/ text 250-486-0062 with any questions. 

Physical therapist or chiropractor talking to aging man about treatment

 

 

May 9, 2019

Updated our website based on the feedback we are getting from clients.    We provide Practice Management help and recruiting to help your clinic grow.

 

May 2, 2019

Worked on the website to simplify what we do.  Talked to a massage therapist about his logo and branding based on his practice style.  Also discussed placement options for a student in massage college.   Gave him extra cards to pass out to his classmate.  We want to find a good fit for professionals and staff.   We also want our clients to be happy with the people we send them.

 

May 1, 2019

Starting to write a book on Clinic Practice Management.   It will be available this summer to early fall on Amazon Kindle.

 

April 18, 2019

Systems are important for #practice #success. I like to have #checklists, written #procedures, and #training on a weekly basis to keep everyone on top of their game. Systems actually make it easier to do your job because everyone one knows what is expected of them and #free a person up to enjoy their job!

DM me if you would like to join our weekly practice minute webinar or you would like one on one coaching, consulting and practice management help!

 

 

April 17, 2019

Increasing the bottom line in a practice can be done by increasing #revenues, decreasing #expenses or both. Early in my #clinic career I focused on more patients and services, but then started to focus on #expenses. A #dollar saved is a dollar earned.

DM me your questions or if you want to enter our draw for a free initial consultation this month.

#practice #management #clinic #consulting

 

 

April 16, 2019

April 11, 2019

We are expanding our Practice Minute to 15 minutes in the form of a seminar for doctors, therapists and staff.  The first “Practice Minute” will be this coming Monday, April 16, at 9am Pacific.   To sign up please call or text 250-486-0062 or email truenorthpracticemanagement@gmail.com.    The cost for the seminar will be $29.95 and will include a week of support.  It’s an introduction to what our coaching services will be like.  See you then!

 

 

April 11. 2019

 

 

April 10, 2019

#Attitude is #Everything

#Attitude is so important for #success in #practice It reflects on the person’s character. It also reflects positively or negatively on the whole group. As a #clinic you want the best #care for your #patients, and having a #servant attitude really goes a long way to getting the best #results and great #reviews on your #health #care #practice. If you need help call us at 250-48

April 9/19

New video introducing our service and an example of why someone called us for help this week!

#Vision #Mission #Practice #Management #Coach #Mentor

https://youtu.be/TecPRhuw2rE

 

April 4/19

When I get to know a #client, #doctor and their #staff one of the first things I recommend is to #Give Back. Giving back starts a positive cycle.
I have tested this in my own #practice and the more you give to your place of #worship, #charity, or someone in #need the more you will #receive. Try it!
But it does take a leap of #faith to start.
One caveat is that you have to keep it quiet and not announce to others what you are giving and to whom as that has the wrong intention and does not work.

Give.jpeg

April 3/19

Why are you doing that?
I find in practice we are often focused on how we do things. We are task oriented and are looking for an outcome. Doctors and staff can become very focused on the how but forget about the WHY?
Digging a little deeper into the WHY and the beliefs that people have about WHY they do what they are doing is important for success in practice.
DM me any questions you may have about the WHY and share your thoughts.
Let us know if you want to be entered into our draw for a free 20 minute Practice Management consultation.
#why #goals #how #success #practice #doctor #management #career #consult #coach #team

why am I doing watch

Mentorship takes on many forms. It involves hashtagtraining, hashtaggoal setting, hashtagsupport, hashtagcoaching, hashtagdirection, hashtagadvice and hashtagmanagement. DM me your questions or share any obstacles you are encountering on your journey as a health hashtagprofessional or managing a hashtaghealth care hashtagclinic or hashtagpractice. Also you will be entered to win one of three initial 20 minute Practice Management consultations! Value $207.52 hashtaghealthcare hashtagpracticemanagement hashtagclinic hashtagdoctor hashtagbusiness

Mentorship.jpegMarch 26/19

Interesting to talk to different doctors about their practices.  Sometimes I get to drop in and see them or do a locum in their offices.   Often I have suggestions for them from better systems, communication with patients and staff, what to do at staff meetings, goal setting, hiring, and the list goes on and on.  After 25 years of practice I believe I have a keen eye for details and can work with doctors, staff and clinics individually to suit their needs.   One shoe does not fit all and the focus is different for each person to get great results!

team or group of doctors and nurses

 

March 25, 2019

I love going into other doctor offices to see what they do.   I have always been interested in the different practice styles and clinics.   One of the key things I like to focus on at True North is longevity.  I want to make sure doctors have a healthy lifestyle and their energy is sustainable long term.  The last thing I want to see is a doctor getting burned out.

 

March 25, 2019

Prepping for a locum starting tomorrow that will last 2 weeks.   Trained with the 2 docs going away.  Learning their technique and equipment.   Also reviewing distraction table and Cox technique.

 

March 19, 2019

Updated our website based on market research we are doing.    Doctors and clinics say they want better systems that can be easily followed for success in their clinics.

 

March 11, 2019

Doing market research in my area to find out what doctors need in their practice.  Do they need time off?  Are they looking for locum help?  So they need a new staff member or associate?  Do they want to grow their practice but are struggling with the obstacles in from of them?

 

February 19, 2019

Continuing education is important. Here’s why …

 

February 9, 2019

Our fee includes the time we spend with our clients on the phone and expect to spend the same amount of time reviewing the call, preparing for the next call, answering text and emails from our clients between the calls.

 

February 9, 2019

#Statistics are important for a clinic. I like to focus on #new #patients, patient visits, #collections, and reactivations. Then I take the six week average of these categories and compared to the previous six week average. Then I like to look at the average collections per visit, collections per new patient, and visits per new patient. These statistics help me to make better decisions in the clinic on how much to spend on #advertising for a new patient as an example.
#practice #management #consultant

 

January 29, 2019

 

 

 

January 18, 2019

Working on the website to define the True North service and provide more clarity on what we do.   A clinic does not have to re-invent the wheel but do a better job with the service they are currently providing.

 

 

January 15, 2019

 

 

Dec 10/18

Care Plans are important to give to patients and to staff.   Watch this video to find out why!

 

Dec 8/ 18

Working on updating the www.locumservices.net website today.   My goal was to simplify the website and make necessary updates.  I like a website that looks clean and is easy to navigate.  Also I added an optional service called an Exit Report to Locum Offices so that they could get an objective view on their practice and suggest some positive changes.

Dec 6/ 18

Worked on establishing Square Up appointments and fee schedule for True North.
Book an Appointment

Nov 19/18

Working on a new website at http://www.caryyurkiw.com.   It will link to this website but offer other services in addition to Practice Management.  Check it out after November 26 by clicking here.

Oct 17/18

It was great doing a locum the last two weeks for a chiropractic office in my area. Often I can see the great unique qualities of a clinic by working a locum as well as some of the deficiencies or improvements that can be made compared to the other clinics that I’ve worked in. I offer recommendations in an Exit Report so the doctor knows what they can do to improve their clinic and offer my help as a consultant if they need help making the changes with their staff.

Great to be back from summer holidays – Sept 4/18

Holidays are important for time with family, to relax, and to reflect.  I did all 3 on my vacation this summer.   Relationships are important and none more important than family.  Now with more clarity I look forward to helping more clinics achieve their goals.

Back to the Mission and Vision – May 28, 2018

It is important to go back and evaluate your mission and vision on a regular basis. Today I woke up early to spend time just focusing on this point. Am I on track with the Mission and Vision for my life? Are there any improvements that I can make to my day to day routine? I wrote that in my journal.

Testimonial – May 17, 2018

Testimonials are a wonderful way to spread the word about your service.  When a patient or client is raving about your care have a staff member take a video.  And then share it with the client’s consent in a short video on Social Media and your website!

New business card – May 17, 2018

Used Vistaprint’s service to help me design a business card.  Quick and helpful.  I like the outcome!  Also they have an app that allows you to have your card available to text or email to someone with your contact info.

Image (4)

Social media marketing needs to be done well to have a bigger reach in your community.  Here is an example …  May 16, 2018

Uploaded our new introductory video – May 15, 2018

Be available to accept new patients

Billing and Collecting – April 28, 2018

The system you use for billing and collecting needs to be simple and effective.   The clients needs to know in advance what the billing will be for their service.   I like to make a recommendation to a patient within the first 5 visits on what to expect from their care.  Then I have a template on an Excel spreadsheet that I use to plug in the recommendation that itemizes the number of visits, progress exams, x-rays and other services included.

Locums

Locums are a great way for me to see a practice from the inside out.   Even a few days in a practice allow me to understand the spirit and mechanics of how the practice works and I can easily see what can be done to improve the practice.

Do it now to generate momentum and positive results

Today we are talking about the mentality of doing things now. When you have a staff meeting and discuss things at the meeting, its important to come out of the meeting with a quick action step, you basically want to do it now, even if you stumble and fall and your not doing it very well, its important for the energy and the momentum of the clinic to implement new tasks and new ideas immediately and keep practicing them and practicing them, bringing the results back to the next meeting until you perfect that task and your getting wonderful results with what you do.

Click here to watch our video!

Scheduling Follow Up Appointments

When you schedule follow ups in your clinic is it best to do those follow ups as soon as possible. I like to follow up with a new patient the next day after I do a treatment because I want to see how the treatment did for them. Also, if more treatments are necessary I like to do those treatments fairly quickly because I want to see the patient getting better faster, I want to stay in control of the process, I want to be able to answer their questions and give them good advice as far as what they should be doing at home to improve their condition. Also, we know statistically that scheduling visits closer together has a higher success rate than if you leave the appointments farther apart where a patient may forget or may not show up or cancel the appointment.  To watch our video on this topic click here.

Focus

Focus is so important for practice success. Once the Vision and Mission is clear and communicated to staff and patients then the focus needs to be on the plan day to day and week to week. For example information needs to be communicated to staff and patients so they know the value of your care and what you do. Staff should be talking about the services that the clinic offers. Great results and reviews should be shared with patients and staff. Each day a review of the day and planning for the next day should be done to get in the right mindset for the patients and success for a good outcome that day.

Prioritize to get better results and energy

Priorities are very important in determining where you should spend your time and effort. You should make a list of the different priorities you have on a day to day and week to week basis and then determine which items you absolutely need to do and that bring good energy and good results to your practice. The other tasks could be delegated to staff.  Staff could be trained to do these things on a daily and weekly basis with your supervision to get good results. By prioritizing, it ensures that your time is well spent and the energy will produce great results for your practice down the road.

Great to be back in my own practice 

It’s great to be back in my own practice after doing a locum to help someone that was away.  I learn a lot doing locums.  I see different systems and what works better than my clinic and can clearly see what we do well.

The way I look at a practice when managing it

When I look at a practice I break it down into different areas:

1. The mission and vision of the practice including the mindset of the doctors and owners

2. The staff and their responsibilities. Are they doing a good job representing the mission and vision?

3. The systems in the clinic. Are they effective and efficient?

4. The results. Do they reflect the changes we are making in the clinic?

Staff training

I believe that the front desk staff plays a big role in the success of the practice.  Good people and training can make a big difference to the success of the clinic.   It all starts with the doctor’s vision and then their willingness to act on that vision.  Communicating to staff what they would like done is important on a weekly basis so staff feel like they are doing a good job.   They need to be complimented and rewarded for a job well done on a daily and weekly basis.

Office layout

The layout of an office is important for success.  Using the rooms wisely can increase the capacity of a clinic.   Preference should be given to the busiest practitioners.   It should be explained to the patients what they need to do when they come to the office.   Do they stop at the front desk first? Go in to lie on the table?  Talk to the doctor before the treatment?  Stop at the front desk to book their next appointment?   Or are there procedures to make these steps more efficient and easier on all parties involved?

Small details matter – Do them well

When managing a practice small details matter.  Do them well!   Master the processes in your clinic and train your staff on the small nuances to make the level of service better.  Re-train staff at weekly staff meetings so that the fine details are top of mind.  Then on a monthly basis you will see the improved results in your statistics!

Locums

‪Doing a locum at Glenmore Chiropractic today. It’s great to help an office where the doctor is away on holiday or because of injury. The learning curve can be steep with new software, forms and techniques but that also benefit me for future locums. ‬

Staff

Picking the right staff for your practice is a process.  Once they are hired training on a regular basis and team meeting on weekly basis help to re-enforce the values, procedures and special needs that patients and the clinic may have.  Moving staff around to suit their strengths is best.  If someone is struggling provide extra help for them to give them the best chance at success.  Remember it’s all about the relationships … between you and your patients, you and your staff, and your staff and your patients!

Social Media

We have found social media to be the second best way to get more new patients to grow your practice.  The best way is referrals.   The goal of social media is to educate and share what you are doing with the people in the immediate vicinity of your practice.  When people tell you that your service has met and exceeded their expectations then getting them to leave reviews on Rate MD, Facebook and Google is important.  We want you to be the #1 doctor in your area in your field and social media is the avenue that we use to tell people about you.

Results are exponential with a practice manager

I have found that my results were exponential when I had a practice manager.  Someone to help me focus on my vision and goals and to provide objective feedback to me and my staff.   Most of my career I used a practice manager and when I did I found the results far outweighed the cost of the service.  And I became a better person because of it.

The regular patient visit

The regular patient visit in your clinic is important.  Make sure that you are on top of your game for each and every visits.  Listening to patients is key.  What is different visit to visit?  Record your results in your notes.

Then assess the patient.  Do the treatment.  Give the patient advice so they can help themselves going forward.

You need to have structure to your follow ups so recommend a Care Plan with follow up sessions that are scheduled and clear outcome measures that will be assessed at re-examinations.

Make sure your staff is with you.  They need to care about the patient’s needs, be empathetic and clear with their communication with the patient regarding your fee and the next appointment.

Last if you want to grow your practice you must tell patients that you are accepting new patients and give them 4 cards to pass out to their friends.  For patients that are raving about your clinic give them a card where they can leave a review like Google, Facebook, or Rate MD’s.

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