March 25, 2020
Working with students to get their resumes ready for the job market. I am calling references to vet the students so I can pass them on to my clients. They will receive calls for interviews soon!
February 20, 2020
I met a number of wonderful students last week in Toronto. Now I will follow up to get to know them better and see if I can help them to find good terms for employment in the future in the area they want to live. The requests were many with 40 students entering their information for follow up.
Also working on a Fractional Associateship model for part time permanent associates to be places in offices as the requests are many. Here is the model we are working on:
8 units blocks available per week
Each block is 4 hours
AM block 7:30-11:30
PM block 1:00 – 5:00
Monday, Tuesday, Wednesday and Thursdays
Minimum blocks 2 units and maximum block 4 units per week
Price per unit $699
Term: One year contract
90 days notice to terminate Fractional Associate contract upon a full time Permanent Associate being found and hired
February 10, 2020
Just finished form for students to complete at CMCC Trade Show this Wednesday. Here it is:
January 28, 2020
Preparing for Canadian Memorial Chiropractic College job fair February 12. We will be marketing our client’s opportunities to new graduates!
January 18, 2020
Talking to a potential associate doctor today about practice opportunities in Alberta. Called 10-20 doctors per day this week about their practice needs. We have a new inquiry from a doctor that wants to sell his practice.
January 15, 2020
Today’s True North Practice Minute : Vitalistic vs Mechanistic – Keep your practice fresh
It’s easy to get mechanical in practice when you get busy. You go from one room to the next seeing patients doing similar processes. But I encourage you to keep your practice vitalistic. What I mean by that is to keep it fresh and new. Upgrade your procedures, train staff, change the decor, change your social media posts and advertising, and see new patients. This will lead to a dynamic growing practice versus one that becomes stale and stagnant. A vital growing practice will lead to happiness and fulfillment long term for you, staff, patients and your community.
My new book “Success in Private Practice” is now available for pre-order on Amazon in paperback, Kindle, and Audible formats. Please see the link below and for our social media links.
For 10% off your Initial Practice Consultation use code “Jan” until January 31, 2020 for 10% off. Text 250-486-0062 with this code to book your first consult!
#vitalism #mechanism #happiness #success #growth #health #business #management #doctor #clinic #consultant #book #coach #amazon #kindle #audible #chiropractic #dentist #optometrist #advice
Tik Tok: @TrueNorthPM
In this video I talk about how to complete a book for Amazon Kindle and Audible. This time I edited the audio files at the same time as the print and I found that very helpful to make both better. You can pre order the book with the link below.
Also my previous book links are below as well. If you want a signed copy shipped to you please DM me.
pre-order “Success in Private Practice” at https://www.amazon.com/dp/B083NBWDLL
January 8, 2020
Today’s Practice Minute: How the first consulting call for the year goes
Today I talked to one of my clients who wants to grow her practice this year. The outline of our call was:
- How to get more organic growth in the clinic from existing patients
- How to share your knowledge inside and out of your clinic in the form of a talk or seminar
- How to promote what you do on Social Media including all platforms. The audience is different for Facebook, Instagram, Twitter, Linked In, TikTok, and Snapchat
- How to keep a good work life balance to avoid time lost from work and keep the energy high in the clinic
If you are interested in becoming a client at True North use coupon code “2020b” until January 14, 2020 for 15% off your Initial Consultation. DM us any questions or text 250-486-0062
Resources mentioned in our podcast:
Gary V on You Tube: https://youtu.be/weFGKSutPLg
Follow us on Social Media:
Tik Tok: @TrueNorthPM
January 7, 2020
We are currently looking for 4 Doctors of Chiropractic for 2 positions in British Columbia and 2 in Alberta.
Our clients have very successful practices that will provide an excellent opportunity for successful candidates.
There is buy in potential for some positions. If you have a licence to practice Chiropractic in British Columbia or Alberta or plan to have one in the next 6 months please contact us via DM or call/ text 250-486-0062.
January 6, 2020
Today’s Practice Minute : What I look for on a Health Professionals Website. What I look for when I research a clinic is how easy is the clinic:
1. To find online
2. Their Google, Facebook, and Rate MD ratings
3. How well the information is laid out on the website
4. How easy it is to make an appointment
5. What the fee is
6. The doctor or therapist picture and write up
If you need some help with your clinic please text me 250-486-0062 to book your Initial Consultation.
January 2, 2020
Today’s Practice Minute is about how to develop rapport with new patients!
December 16, 2019
In October and November I did a locum for a colleague that was having surgery. The locum went extremely well. Locums allow doctors to take time off and the practice continues to help patients, see new people and cover the overhead so staff can continue to work. Here is the reference letter. Thanks Dr. Morgan for your kind words and confidence in my service!
December 11, 2019
Posting job opportunities to Linked In and Facebook today. I am receiving responses and screening candidates. We work with some of the busiest and most successful doctors and therapists in health care. Contact us if you are interested in a career with one of our clients or you are looking for an associate or to sell your practice.
December 10, 2020
At True North Practice Management we have 4 associate job openings for Chiropractors. The salary range is $50,000 to $240,000 depending on the location. DM me if you are qualified and interested.
December 7, 2020
Now is the time to #plan for #2020. Have a #staff #meeting and plan for the next 12 months Go to #seminars quarterly and plan 2-4 weeks off next year. Write down any in house events you would like to do and any #clinic outreach. Plan to share what know on #socialmedia and get your staff involved in the process. Plan any #renovations you may want to do to make the #clinic more attractive and #efficient. And you may want to add #professional or #administrative staff to your team in 2020. DM any questions or if you want to book your initial consultation for practice #growth in 2020.
December 6, 2019
Excited to be talking at the Kelowna Library on Neck Pain on December 15th. Tickets are on sale now. Please see the link below to the event and my book called “Neck Pain: Headaches, Whiplash, Concussions” on Amazon, Kindle, and Audible.
DM me any questions about Neck Pain, the book, or the event.
Neck Pain: Headaches, Whiplash, Concussions by Dr. Cary Yurkiw DC
December 5, 2019
Leadership is important in practice. Click here to listen to our podcast:
December 4, 2019
#Mission and #Vision in #Private #Practice. What is your Mission and Vision? This is my podcast and chapter 6 from my soon to be released book called “Success in Private Practice”. DM me you statement and if you need help with your practice https://www.podbean.com/eu/pb-uzz53-ca0efd #success #goals #staff #planning #management #doctor #therapist #clinic #staff
November 26, 2019
Today’s topic for my consulting calls is Urgency. Why would you want to take swift action? What motivates you?
November 18, 2019
We continue to get inquiries primarily for associate doctors and locums. But there are some practice for sale inquiries too. Our website is generating over 100 unique visitors per month with over 200 page views. Call us today for your practice needs!
November 15, 2019
Signed up for the CMCC job fair next February in Toronto to meet new grads. Also planning on going to the CCA Convention in Halifax in June 2020 to meet docs from across the country.
November 6, 2019
I enjoyed attending the BC Chiropractic AGM this past weekend. True North looks forward to collaborating with the vendors that were at the AGM and serving the members.
October 29, 2019
We have some excellent opportunities right now for associate doctors that want better terms and compensation. There are buy in opportunities as well for clinics that are well established. Contact us today!
October 21, 2019
Very excited to welcome two new clients to True North from BC and Alberta. We will be posting their job opportunities in the next day or two. If you are interested in a better career choice as an associate contact us today!
September 25, 2019
Posting 2 job positions on Linked In and Indeed. We are looking for an associate in Alberta. The position pays very well and there is potential to buy into the practice.
We are looking for a locum Chiropractor in British Columbia that is willing to travel.
If you are interested in either one of these positions please contact us at 250-486-0062.
September 24, 2019
My long term goal at True North Practice Management is to add other related professionals to our team. Currently we help doctors and therapist to provide better care and get better results in practice. But bringing on related industries to serve our clients like insurance, realtor, financial and legal professionals would complement our service. How can we help you grow your practice and better serve your community?
September 23, 2019
Working on our company’s brochure. Getting there!
September 19, 2019
Visiting clinics in Edmonton and Calgary this week. My goal is to increase awareness of our service and opportunities that we provide. Many doctors are looking for associates that would fit well with their practice. They have shared stories of past failures with associates and what to avoid. Some doctors are 5-10 years away from selling their practice and need an associate that will work with them and buy into the practice eventually.
I have also seen over 40 clinics on this trip and can see where upgrades are needed to clinics to make them look more modern and appealing to patients.
Some of the signage I saw on the outside of buildings were good and some not so much. I like sandwich boards with a simple message to connect with the public, their pain, and call them to action to come into your clinic.
September 13, 2019
Here is a video of the services that we provide. We market our services on Instagram, Facebook, Linked In, and Twitter. We also post ads in the British Columbia, Alberta, and Ontario Chiropractic Associations. We call and email members directly and respond to their postings in the Classified Section of their respective journals. We plan on attending Job Fairs at Professional Colleges in the next 12 months to recruit the best doctors and therapists.
September 11, 2019
Working on our website today. Changed the font and appearance. We are getting feedback from doctors and clinics on the direct contacts we have made reaching out to their postings in their respective Marketplace ads. We are looking forward to getting more clients to help find associates, buyers for their clinics, and helping them achieve their goals. We did this video today on how our consulting service works for a new client.
September 10, 2019
Very busy day at a locum client’s today. I have seen many patients, confirmed a contract and received a deposit for 2020, and worked on an Introduction Video to True North Practice Management.
September 8, 2019
Reviewing my draft of the book I am writing on “Success in Private Practice”. I took a minute to review my Core Values, Mission and Vision that I talked about in the book. What are your Core Values for practice and life? Why are you a doctor or therapist?
September 6, 2019
Meeting with prospective clients today in Vancouver for locum and consulting services. After 25 years of practice I can see where chiropractors need help to take their clinic to the next level of care and success. I have worked in over 60 clinics as a locum doctor and have seen over 10,000 patients. Also I am booking locum’s for 2020 now so book early. DM me any questions
September 2, 2019
Enjoyed working with one of my clients today on a script for her outreach. She is going out two days a week to tell people about her service in the community. I made a script for her and role played how to handle different responses when she meets people.
August 21, 2019
August 16, 2019
When I do a locum I can see the strengths and weaknesses of a practice. I offer a post locum report to all my locum clients when I complete a locum. The report is 2-3 pages in length and then I follow up with a 30-60 minute consult to review the report and discuss implementing some of the changes I recommend in the report. This is an excellent way move into the consulting side of my service at True North.
August 14, 2019
Thank you Dr. Harris for the reference letter! I look forward to working with you and your team in the future!
August 6, 2019
Thank you Krista for your reference letter!
July 31, 2019
To Whom It May Concern,
I have had the pleasure of working with and learning from Dr. Cary Yurkiw of True North Practice Management. I have worked alongside him as a Kinesiologist at Glenmore Chiropractic, as he often steps in to take care of the chiropractic practice while Dr. Harris is away. We have hired Dr. Cary as our business consultant for the past few months and continue to use his services so that we may improve the quality and care of our practice.
With 25 plus years in the health care industry, Dr. Cary has a large wealth of knowledge to share. He has observed our practice and helped to improve our ability to interact with and educate our clients. He has also been able to show us how to make the most out of the space in our clinic. Being new to the health care business, I have greatly benefited from Dr. Cary’s guidance with growing my practice by increasing quality of care and discovering ways to find my own clients.
Dr. Cary is a very kind and encouraging individual with a passion for health and healing and I would recommend him to anyone who is looking to expand and improve their healthcare/rehab practice of any kind.
Krista French, BHK
May 28, 2019
True North Practice Management is looking for Chiropractors for placement in job opportunities throughout British Columbia with our clients. Please email resumes to firstname.lastname@example.org and call/ text 250-486-0062 with any questions.
May 9, 2019
Updated our website based on the feedback we are getting from clients. We provide Practice Management help and recruiting to help your clinic grow.
May 2, 2019
Worked on the website to simplify what we do. Talked to a massage therapist about his logo and branding based on his practice style. Also discussed placement options for a student in massage college. Gave him extra cards to pass out to his classmate. We want to find a good fit for professionals and staff. We also want our clients to be happy with the people we send them.
May 1, 2019
Starting to write a book on Clinic Practice Management. It will be available this summer to early fall on Amazon Kindle.
April 18, 2019
Systems are important for #practice #success. I like to have #checklists, written #procedures, and #training on a weekly basis to keep everyone on top of their game. Systems actually make it easier to do your job because everyone one knows what is expected of them and #free a person up to enjoy their job!
DM me if you would like to join our weekly practice minute webinar or you would like one on one coaching, consulting and practice management help!
April 17, 2019
Increasing the bottom line in a practice can be done by increasing #revenues, decreasing #expenses or both. Early in my #clinic career I focused on more patients and services, but then started to focus on #expenses. A #dollar saved is a dollar earned.
DM me your questions or if you want to enter our draw for a free initial consultation this month.
#practice #management #clinic #consulting
April 16, 2019
April 11, 2019
We are expanding our Practice Minute to 15 minutes in the form of a seminar for doctors, therapists and staff. The first “Practice Minute” will be this coming Monday, April 16, at 9am Pacific. To sign up please call or text 250-486-0062 or email email@example.com. The cost for the seminar will be $29.95 and will include a week of support. It’s an introduction to what our coaching services will be like. See you then!
April 11. 2019
April 10, 2019
#Attitude is #Everything
#Attitude is so important for #success in #practice It reflects on the person’s character. It also reflects positively or negatively on the whole group. As a #clinic you want the best #care for your #patients, and having a #servant attitude really goes a long way to getting the best #results and great #reviews on your #health #care #practice. If you need help call us at 250-48
New video introducing our service and an example of why someone called us for help this week!
#Vision #Mission #Practice #Management #Coach #Mentor
Mentorship takes on many forms. It involves hashtagtraining, hashtaggoal setting, hashtagsupport, hashtagcoaching, hashtagdirection, hashtagadvice and hashtagmanagement. DM me your questions or share any obstacles you are encountering on your journey as a health hashtagprofessional or managing a hashtaghealth care hashtagclinic or hashtagpractice. Also you will be entered to win one of three initial 20 minute Practice Management consultations! Value $207.52 hashtaghealthcare hashtagpracticemanagement hashtagclinic hashtagdoctor hashtagbusiness
Interesting to talk to different doctors about their practices. Sometimes I get to drop in and see them or do a locum in their offices. Often I have suggestions for them from better systems, communication with patients and staff, what to do at staff meetings, goal setting, hiring, and the list goes on and on. After 25 years of practice I believe I have a keen eye for details and can work with doctors, staff and clinics individually to suit their needs. One shoe does not fit all and the focus is different for each person to get great results!
March 25, 2019
I love going into other doctor offices to see what they do. I have always been interested in the different practice styles and clinics. One of the key things I like to focus on at True North is longevity. I want to make sure doctors have a healthy lifestyle and their energy is sustainable long term. The last thing I want to see is a doctor getting burned out.
March 25, 2019
Prepping for a locum starting tomorrow that will last 2 weeks. Trained with the 2 docs going away. Learning their technique and equipment. Also reviewing distraction table and Cox technique.
March 19, 2019
Updated our website based on market research we are doing. Doctors and clinics say they want better systems that can be easily followed for success in their clinics.
March 11, 2019
Doing market research in my area to find out what doctors need in their practice. Do they need time off? Are they looking for locum help? So they need a new staff member or associate? Do they want to grow their practice but are struggling with the obstacles in from of them?
February 19, 2019
Continuing education is important. Here’s why …
February 9, 2019
Our fee includes the time we spend with our clients on the phone and expect to spend the same amount of time reviewing the call, preparing for the next call, answering text and emails from our clients between the calls.
February 9, 2019
#Statistics are important for a clinic. I like to focus on #new #patients, patient visits, #collections, and reactivations. Then I take the six week average of these categories and compared to the previous six week average. Then I like to look at the average collections per visit, collections per new patient, and visits per new patient. These statistics help me to make better decisions in the clinic on how much to spend on #advertising for a new patient as an example.
#practice #management #consultant
January 29, 2019
January 18, 2019
Working on the website to define the True North service and provide more clarity on what we do. A clinic does not have to re-invent the wheel but do a better job with the service they are currently providing.
January 15, 2019
Care Plans are important to give to patients and to staff. Watch this video to find out why!
Dec 8/ 18
Working on updating the www.locumservices.net website today. My goal was to simplify the website and make necessary updates. I like a website that looks clean and is easy to navigate. Also I added an optional service called an Exit Report to Locum Offices so that they could get an objective view on their practice and suggest some positive changes.
Dec 6/ 18
Worked on establishing Square Up appointments and fee schedule for True North.
Book an Appointment
It was great doing a locum the last two weeks for a chiropractic office in my area. Often I can see the great unique qualities of a clinic by working a locum as well as some of the deficiencies or improvements that can be made compared to the other clinics that I’ve worked in. I offer recommendations in an Exit Report so the doctor knows what they can do to improve their clinic and offer my help as a consultant if they need help making the changes with their staff.
Great to be back from summer holidays – Sept 4/18
Holidays are important for time with family, to relax, and to reflect. I did all 3 on my vacation this summer. Relationships are important and none more important than family. Now with more clarity I look forward to helping more clinics achieve their goals.
Back to the Mission and Vision – May 28, 2018
It is important to go back and evaluate your mission and vision on a regular basis. Today I woke up early to spend time just focusing on this point. Am I on track with the Mission and Vision for my life? Are there any improvements that I can make to my day to day routine? I wrote that in my journal.
Testimonial – May 17, 2018
Testimonials are a wonderful way to spread the word about your service. When a patient or client is raving about your care have a staff member take a video. And then share it with the client’s consent in a short video on Social Media and your website!
New business card – May 17, 2018
Used Vistaprint’s service to help me design a business card. Quick and helpful. I like the outcome! Also they have an app that allows you to have your card available to text or email to someone with your contact info.
Social media marketing needs to be done well to have a bigger reach in your community. Here is an example … May 16, 2018
Uploaded our new introductory video – May 15, 2018
Be available to accept new patients
Billing and Collecting – April 28, 2018
The system you use for billing and collecting needs to be simple and effective. The clients needs to know in advance what the billing will be for their service. I like to make a recommendation to a patient within the first 5 visits on what to expect from their care. Then I have a template on an Excel spreadsheet that I use to plug in the recommendation that itemizes the number of visits, progress exams, x-rays and other services included.
Locums are a great way for me to see a practice from the inside out. Even a few days in a practice allow me to understand the spirit and mechanics of how the practice works and I can easily see what can be done to improve the practice.
Do it now to generate momentum and positive results
Today we are talking about the mentality of doing things now. When you have a staff meeting and discuss things at the meeting, its important to come out of the meeting with a quick action step, you basically want to do it now, even if you stumble and fall and your not doing it very well, its important for the energy and the momentum of the clinic to implement new tasks and new ideas immediately and keep practicing them and practicing them, bringing the results back to the next meeting until you perfect that task and your getting wonderful results with what you do.
Click here to watch our video!
Scheduling Follow Up Appointments
When you schedule follow ups in your clinic is it best to do those follow ups as soon as possible. I like to follow up with a new patient the next day after I do a treatment because I want to see how the treatment did for them. Also, if more treatments are necessary I like to do those treatments fairly quickly because I want to see the patient getting better faster, I want to stay in control of the process, I want to be able to answer their questions and give them good advice as far as what they should be doing at home to improve their condition. Also, we know statistically that scheduling visits closer together has a higher success rate than if you leave the appointments farther apart where a patient may forget or may not show up or cancel the appointment. To watch our video on this topic click here.
Focus is so important for practice success. Once the Vision and Mission is clear and communicated to staff and patients then the focus needs to be on the plan day to day and week to week. For example information needs to be communicated to staff and patients so they know the value of your care and what you do. Staff should be talking about the services that the clinic offers. Great results and reviews should be shared with patients and staff. Each day a review of the day and planning for the next day should be done to get in the right mindset for the patients and success for a good outcome that day.
Prioritize to get better results and energy
Priorities are very important in determining where you should spend your time and effort. You should make a list of the different priorities you have on a day to day and week to week basis and then determine which items you absolutely need to do and that bring good energy and good results to your practice. The other tasks could be delegated to staff. Staff could be trained to do these things on a daily and weekly basis with your supervision to get good results. By prioritizing, it ensures that your time is well spent and the energy will produce great results for your practice down the road.
Great to be back in my own practice
It’s great to be back in my own practice after doing a locum to help someone that was away. I learn a lot doing locums. I see different systems and what works better than my clinic and can clearly see what we do well.
The way I look at a practice when managing it
When I look at a practice I break it down into different areas:
1. The mission and vision of the practice including the mindset of the doctors and owners
2. The staff and their responsibilities. Are they doing a good job representing the mission and vision?
3. The systems in the clinic. Are they effective and efficient?
4. The results. Do they reflect the changes we are making in the clinic?
I believe that the front desk staff plays a big role in the success of the practice. Good people and training can make a big difference to the success of the clinic. It all starts with the doctor’s vision and then their willingness to act on that vision. Communicating to staff what they would like done is important on a weekly basis so staff feel like they are doing a good job. They need to be complimented and rewarded for a job well done on a daily and weekly basis.
The layout of an office is important for success. Using the rooms wisely can increase the capacity of a clinic. Preference should be given to the busiest practitioners. It should be explained to the patients what they need to do when they come to the office. Do they stop at the front desk first? Go in to lie on the table? Talk to the doctor before the treatment? Stop at the front desk to book their next appointment? Or are there procedures to make these steps more efficient and easier on all parties involved?
Small details matter – Do them well
When managing a practice small details matter. Do them well! Master the processes in your clinic and train your staff on the small nuances to make the level of service better. Re-train staff at weekly staff meetings so that the fine details are top of mind. Then on a monthly basis you will see the improved results in your statistics!
Doing a locum at Glenmore Chiropractic today. It’s great to help an office where the doctor is away on holiday or because of injury. The learning curve can be steep with new software, forms and techniques but that also benefit me for future locums.
Picking the right staff for your practice is a process. Once they are hired training on a regular basis and team meeting on weekly basis help to re-enforce the values, procedures and special needs that patients and the clinic may have. Moving staff around to suit their strengths is best. If someone is struggling provide extra help for them to give them the best chance at success. Remember it’s all about the relationships … between you and your patients, you and your staff, and your staff and your patients!
We have found social media to be the second best way to get more new patients to grow your practice. The best way is referrals. The goal of social media is to educate and share what you are doing with the people in the immediate vicinity of your practice. When people tell you that your service has met and exceeded their expectations then getting them to leave reviews on Rate MD, Facebook and Google is important. We want you to be the #1 doctor in your area in your field and social media is the avenue that we use to tell people about you.
Results are exponential with a practice manager
I have found that my results were exponential when I had a practice manager. Someone to help me focus on my vision and goals and to provide objective feedback to me and my staff. Most of my career I used a practice manager and when I did I found the results far outweighed the cost of the service. And I became a better person because of it.
The regular patient visit
The regular patient visit in your clinic is important. Make sure that you are on top of your game for each and every visits. Listening to patients is key. What is different visit to visit? Record your results in your notes.
Then assess the patient. Do the treatment. Give the patient advice so they can help themselves going forward.
You need to have structure to your follow ups so recommend a Care Plan with follow up sessions that are scheduled and clear outcome measures that will be assessed at re-examinations.
Make sure your staff is with you. They need to care about the patient’s needs, be empathetic and clear with their communication with the patient regarding your fee and the next appointment.
Last if you want to grow your practice you must tell patients that you are accepting new patients and give them 4 cards to pass out to their friends. For patients that are raving about your clinic give them a card where they can leave a review like Google, Facebook, or Rate MD’s.