True North Practice Management

True North Practice Management was established in 2018 to help doctors and clinics to succeed in practice.   After 25 years of successful practice management in his own clinic, Dr. Yurkiw decided to offer his service and knowledge to others.

Over the years Dr. Yurkiw has learned that the biggest change in a clinic happens within.  It starts in the core of the practice which is the doctor and staff. While making changes from within is the most difficult it produces the best results.

We define success not only financially and in patient numbers but the difference that the doctor and the clinic makes in changing lives in the community.   

At True North we believe in clarifying and expanding the Mission and Vision of the practice, setting up a road map to act on that Mission and Vision, educating the doctor and staff on their role in the plan, holding the doctor and staff accountable to making changes and monitoring the results through statistics like new patients, patient visits, and collections.

We believe that patient feedback is important.  That includes the rating the patients leave for the doctor and staff online and the testimonials that they provide to the clinic.

Word of mouth is a powerful tool for growth in a practice.  And expanding that word through social media can reach more people in your community.

We believe in a positive work environment which is respectful to others, puts patients first and continually works on training and improvement to maximize results.  

If you are interested in a consultation call 250-486-0062 or click here to book an online consultation.  Select “Practice Management Initial Consultation for Doctors and Staff”.

 

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Testimonial from Dr. Yurkiw’s employee of 3 years

Working for Dr. Cary Yurkiw for the past 2-3 years has been a wonderful experience for me. Under Dr. Yurkiw’s direction, I have increased my skills and knowledge as a receptionist and health care assistant. Dr. Yurkiw has been a wealth of knowledge with regards to teaching and mentoring me about chiropractic, health and well-being and how gain success with the patients as well as the clinic.

As an employee of Dr. Yurkiw, I found my job to be enjoyable and without stress due the way Dr. Yurkiw ran his practice. The systems that Dr. Yurkiw had in place were laid out in an organized and straightforward manner making them efficient and easy to follow.  Systems such as scheduling patients with treatment plans, advertising through social media, receiving online reviews, setting goals within the practice and achieving them have been very rewarding for the clinic. With efficient scheduling and hours in the clinic, we have always been able to put the patient first, accommodating their needs and never turned anyone away.  As well, Dr. Yurkiw’s positive attitude within the clinic was very contagious for me and the patients, contributing to a comfortable atmosphere which the patients often commented on. The more successful we have been with the patients and keeping our systems in place, the more the clinic has been able to thrive and grow.

Weekly staff meetings with Dr. Yurkiw have been another important aspect of my job. During this time, we could discuss future plans and ideas for the clinic using a revolving 12-month calendar to schedule upcoming events as well as when we would be away for holidays, etc.  Dr. Yurkiw also used this time to assist me with training in the clinic so that I could continue to learn and grow, therefore I could be more of an assistant for him. Staff meetings have been a great opportunity to address any concerns that there may be in the clinic and Dr. Yurkiw has always been very approachable and easy to discuss these concerns with. I always found that he had a very logical and forthcoming approach to all situations and was always very keen to teach me how to overcome obstacles that I may be struggling with. Dr. Yurkiw has always taken the time to ask my opinion on certain matters and use suggestions that I may offer which has contributed to making me feel like a valued employee.

It has been a pleasure to be employed and mentored by Dr. Yurkiw. I would highly recommend anyone who is looking to improve their practice, requiring assistance with staff or simply needing a fresh and positive outlook for their own personal mission to seek Dr. Yurkiw as their mentor. If given the opportunity, I would happily work for him again!

Tiffany Loeppky

Chiropractic Assistant for Dr. Cary Yurkiw, DC

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